kiraya Responsible Gaming

kiraya takes its age restriction obligations seriously. During account registration, every player must declare that they are 18 years of age or older. Before any deposit or withdrawal is processed, the account must pass a Know Your Customer (KYC) identity verification check, which includes confirming date of birth against a government-issued identity document — typically a Bangladesh National Identity Card (NID) or passport.

Where kiraya has reasonable grounds to suspect that an account holder may be under 18, the account will be suspended and all pending transactions frozen until age verification is completed to kiraya's satisfaction. If verification confirms that the account holder is under 18, the account will be permanently closed and any remaining balance handled in accordance with kiraya's Terms & Conditions.

Players are also responsible for ensuring that minors in their household — including younger siblings, children, or other dependants — do not have access to their kiraya account credentials or the devices on which kiraya is accessed. kiraya recommends using device-level parental controls and password-protecting your device when it is not in use.

Problem gambling develops gradually and can be difficult to recognise from the inside. kiraya encourages every player to periodically reflect on their gambling habits using the self-assessment questions below. Honest answers can help you determine whether your gambling remains recreational or whether it is beginning to affect other areas of your life.

Answering honestly is the first step. kiraya does not use your responses to this checklist against you — it is provided entirely for your own benefit. If you recognise several of these patterns in yourself, please read the sections below on kiraya's responsible gaming tools and support resources.

kiraya provides a suite of responsible gaming tools that every registered player can access directly from their account dashboard. These tools are designed to give you meaningful control over your gaming activity without requiring you to contact support for every adjustment. The table below summarises what is available, how each tool works, and how to activate it.

Self-exclusion is kiraya's most powerful responsible gaming tool. It is designed for players who feel that taking a break from gambling — or stopping altogether — is the right decision for them. kiraya treats all self-exclusion requests with urgency and confidentiality. There is no judgement and no delay.

Fixed-Term Self-Exclusion

A fixed-term self-exclusion closes your kiraya account for a period that you select: 30 days, 90 days, 6 months, or 12 months. During the exclusion period:

• You will not be able to log in to your kiraya account from any device or browser.
• All pending withdrawal requests will continue to be processed in the normal timeframe and paid to your registered bKash, Nagad, or Rocket account.
• kiraya will immediately suppress your account from all marketing lists — you will not receive bonus offers, promotional SMS, or email campaigns during the exclusion period.
• The exclusion cannot be lifted early, regardless of the reason. This is intentional — it prevents impulsive reversal decisions made during moments of craving.
• At the end of the fixed term, your account will be reactivated automatically. You will receive a notification email reminding you that your account is now active and prompting you to review your responsible gaming settings before resuming play.

Permanent Self-Exclusion

If you feel that stopping gambling permanently is the right course of action, kiraya will process a permanent account closure upon your written request. A permanent exclusion cannot be reversed under any circumstances. To request permanent self-exclusion, email [email protected] from your registered email address with the subject line "Permanent Self-Exclusion Request". Our team will confirm closure within one business hour.

One of the most practical steps a player can take to keep gambling enjoyable is to set a firm budget before each session and stick to it. kiraya's deposit limit tools make this straightforward. Every limit you set is enforced at the payment processing level — once your limit is reached, further deposits via bKash, Nagad, or Rocket will be declined automatically until the limit period resets or is adjusted.

Setting Your Limits

Navigate to Account Settings > Responsible Gaming > Deposit Limits on your kiraya account. You can set one or more of the following simultaneously:

• Daily limit: Maximum total deposits in BDT across any rolling 24-hour window.
• Weekly limit: Maximum total deposits across any rolling 7-day window.
• Monthly limit: Maximum total deposits across any rolling 30-day window.

Changing Your Limits

Reducing a limit takes effect immediately — if you lower your daily limit from ৳5,000 to ৳2,000, the new lower limit applies from the moment you save the change. Increasing a limit requires a mandatory 24-hour cooling-off period before the higher limit becomes active. This asymmetry is intentional: reducing a limit is always frictionless; increasing one is deliberately slowed to protect players from impulsive decisions.

Why Limits Work

Research into gambling behaviour consistently shows that players who use pre-committed spending limits experience fewer financial harms than those who rely on in-session judgement alone. Setting limits before you begin playing — rather than during a session when emotions run higher — is one of the single most effective responsible gaming practices available to any player. kiraya strongly encourages all players, regardless of experience level, to use these tools from the moment they open their account.

Time spent gambling can pass quickly, especially during engaging live casino games, cricket betting on BPL or T20 World Cup matches, or fast-paced slots from providers like Pragmatic Play and Spribe. kiraya provides tools to help you stay aware of how long you have been playing so you can make an informed decision about when to stop.

Session Time Reminders

Set a reminder to appear after a continuous play session of your chosen duration — options range from 20 minutes to 3 hours. When the reminder fires, you will see an on-screen notification showing how long you have been playing and a summary of your net win or loss for the session. You can dismiss the notification and continue playing, but its purpose is to ensure you are making an active, conscious choice to do so.

Reality Checks

A reality check is a periodic pop-up that appears at an interval you define — for example, every 30 minutes — summarising your session statistics. It is a gentle, factual nudge that prevents the kind of unaware, prolonged play that can lead to unintended losses. Many players find that simply seeing their actual net position at regular intervals is enough to prompt a healthier play pattern.

Practical Time Management Tips

• Decide on a maximum session length before you start playing and set a phone or device alarm as a backup reminder.
• Take at least a 15-minute break between sessions — step away from the screen, have a meal, or engage in a different activity.
• Never play when you are tired, stressed, upset after a difficult day, or under the influence of alcohol or substances. These states impair judgement and increase the likelihood of making poor wagering decisions.
• Treat each session as independent — do not let a losing session push you to play longer to recover losses, and do not let a winning session convince you that your luck will continue indefinitely.
• Review your kiraya transaction history at least once a week to maintain an accurate picture of your overall gambling balance.

If you feel that gambling is negatively affecting your life — financially, emotionally, or in your relationships — please reach out for help. This is not a sign of weakness. Problem gambling is a recognised condition, and effective support exists. kiraya's own support team is available 24/7 and can immediately activate any responsible gaming tool on your behalf, including same-day self-exclusion.

Contact kiraya Support

The fastest way to get immediate help from the kiraya team is to email [email protected] with the subject line "Responsible Gaming Help". Describe what you are experiencing and what action you would like us to take — whether that is activating a deposit limit, applying a cooling-off period, or initiating self-exclusion. Our team will respond and action your request within one business hour, at any time of day or night, including during Eid, Pohela Boishakh, and all Bangladeshi public holidays.

Signs That It Is Time to Reach Out

• You are spending more than you intended despite setting limits or making resolutions to stop.
• You feel anxious, depressed, or irritable when you are not gambling.
• Gambling is affecting your work, studies, or family responsibilities.
• You have hidden gambling activity from family members or have lied about the amount you have spent.
• You have considered or taken out a loan, used a bKash or Nagad account belonging to someone else, or sold possessions to fund gambling.

External Support Organisations

For professional counselling and long-term support beyond what kiraya can directly provide, we encourage players to seek assistance from mental health and addiction support services operating in Bangladesh. A qualified counsellor or therapist can provide personalised guidance that goes well beyond what any online platform can offer. kiraya recommends speaking with a medical professional or a licensed mental health practitioner if gambling-related distress is significantly affecting your daily life.

Responsible gaming is not only an individual responsibility — it is a shared one. kiraya has obligations toward the broader community of players on its platform, and we take those obligations seriously. Our player protection programme is designed to identify and assist players who may be at elevated risk of harm.

kiraya's Monitoring Obligations

kiraya's platform uses automated monitoring to flag account activity patterns that may indicate problem gambling. Indicators that may trigger a review include:

• A significant and sudden increase in deposit frequency or total deposit amount over a short period.
• Repeated deposit attempts immediately after reaching a self-imposed deposit limit.
• Prolonged uninterrupted play sessions outside normal hours.
• A pattern of chasing losses — making progressively larger bets following a losing streak.
• Multiple withdrawal requests made and subsequently cancelled in quick succession.

When such patterns are detected, a member of the kiraya responsible gaming team may proactively contact the player by email to check in and provide information about available tools. Players are never penalised or disadvantaged for being contacted in this way.

Third-Party Concerns

If you are a family member, friend, or colleague of someone you believe may have a gambling problem with their kiraya account, please contact us at [email protected]. While kiraya cannot disclose account details to third parties due to our privacy obligations, we can provide general guidance, discuss responsible gaming tools available to the account holder, and escalate the matter to our player protection team for closer monitoring.

Our Commitment to Ongoing Improvement

kiraya regularly reviews its responsible gaming policies, tools, and staff training to ensure that our player protection programme reflects current best practices. We are committed to making responsible gaming genuinely accessible — not buried in account menus or presented as an afterthought — because we believe that a sustainable, trust worthy platform is one where players choose to stay because they feel safe, not one where they feel trapped.